CUSTOMER CARE & SUPPORT
Need help with a booking? Talk to our local team.
Whether you have a question, need to change something or want to report a problem, contact our Wolverhampton team with the details and we will look into it.
Experience
Trucks on the Road
Waste Reprocessed
Google Rating
GET IN TOUCH
Speak to Our Wolverhampton Team
The quickest way to discuss an existing booking or an urgent service concern is to call our office. Please have your name, address and booking details ready so we can find the correct information.
Office hours:
- Monday to Friday: 7am to 5pm
- Saturday: 8am to 12pm
- Telephone: 01902 722876
- Email: hello@wolverhamptonskips.co.uk
Outside these hours, you can send us an email or complete the form on this page. Our team will review your message during office hours.
BOOKING AND SERVICE SUPPORT
What Can We Help With?
Contact us if you need information about an existing booking, want to request a change or believe something has not gone as expected.
Delivery and Placement
Questions about your preferred delivery date, access, skip placement or a delivery that has not arrived as expected.
Collection and Extra Waste
Request an earlier collection, discuss a full skip or ask about arranging another skip or clearance service.
Booking and Payment Queries
Ask about a booking change, hire period, cancellation, payment, invoice or other account-related question.
Problems and Feedback
Report possible property damage, a problem with the skip, items left after an agreed clearance, or concerns about the service received.
BEFORE YOU CONTACT US
Help Us Find the Right Booking
Providing a few key details will help our team understand the issue and check the correct delivery, collection or clearance information.
Do not handle leaking containers, unknown substances or potentially hazardous waste. Keep people away from the area and call us for advice.
- Your name and contact details
- The collection or delivery address
- Your booking or order number, if available
- The date of the delivery, collection or service
- A clear description of what has happened
- Details of any access or safety concerns
- Photographs kept available if the issue involves damage or a physical item
HOW WE HANDLE YOUR QUERY
Clear, Practical Customer Support
Every situation is different, but our approach is straightforward. We listen to what has happened, review the available information and explain the next step.
Listen First
We take the details of your query and make sure we understand which booking or service it relates to.
Check the Information
Our team reviews the booking information and, where needed, speaks with the relevant driver or team member.
Explain the Next Step
We will tell you what information we have, whether anything else is needed and what options are available.
Work Towards a Resolution
Where further action is appropriate, we will discuss the practical next step with you.
REQUEST HELP ONLINE
Report an Issue or Request a Callback
Use this form for non-urgent booking questions, changes, feedback or service concerns. Give us as much information as possible so our team can identify the correct booking and review your message.
Urgent note:
If there is an immediate safety concern, do not use the form. Call 01902 722876 during office hours.
QUICK ANSWERS
Customer Care FAQs
Useful information about booking changes, service problems and contacting our Wolverhampton team.
How do I report possible property damage?
Call 01902 722876 or complete the customer care form. Explain what happened and keep clear photographs of the affected area available. Our team will review the booking and discuss the next step with you.
Some waste was left after collection. What should I do?
Contact us with details of what was left and whether it was inside the skip or included in an agreed clearance. If possible, keep a photograph available so we can understand what happened.
My skip has not arrived when expected. What should I do?
Call the office with your name, address and booking details. We will check the status of the delivery and provide the latest available information.
What should I do if the skip is damaged or leaking?
Keep people away from the affected area and call us. Do not touch unknown substances or attempt to repair or move the skip yourself.
Who should I contact about a payment or invoice?
Call 01902 722876 with your name, address and any relevant booking or invoice information.
My skip is full and I still have more waste. Can I swap it?
Contact our team to discuss collection and another skip. Availability, timing and any additional charge will be confirmed before arrangements are made.
Can I change my collection date or extend the hire?
Contact us as soon as possible. We will check the booking and explain whether the requested change can be accommodated and whether any additional charge applies.
I need to cancel. Will I receive a refund?
Contact the office with your booking details. Any refund or cancellation charge will depend on the timing and circumstances of the booking, and the team will confirm this with you.
Someone else has put waste in my skip. What should I do?
Do not handle any unknown or potentially hazardous items. Take photographs if it is safe to do so and contact us before collection. We will discuss how the additional waste can be handled and whether it affects the collection.
How do I make a complaint?
Call the office, email us or use the customer care form and select “Complaint or feedback”. Describe what happened and include the relevant booking details so the matter can be reviewed.